Ongoing Recruitment

Classification:

FT Salaried/PT Hourly

Non-Exempt

Position Summary:

Counsels and educates clients on budgeting, credit practices, debt management, and housing issues.  Develops with client and creditors a clear financial management plan of action.  The counselor must first and foremost be a professional in appearance, attitude, and knowledge.

Principal Duties and Responsibilities:

• Meet with clients, obtaining and reviewing budget information for a thorough assessment of debt and income.
• Educate client regarding all available options, services, and assistance through city, county, state, and/or federal agencies as well as the private industry sector.
• Develop with client a plan of action in line with the information received in the counseling session.
• Obtain complete file information and submit these records promptly according to established procedures.
• Assist with prompt, clear telephone and/or written communications to clients and creditors and maintain a thorough record of client and creditor contact, submitting these records promptly to client file.
• Negotiate and compromise payments on a limited basis when necessary.
• Maintain a willingness to utilize all resources available to increase and improve self-knowledge of money, credit, housing, and law matters.
• Become a Certified Consumer Credit Counselor and Housing Counselor within 12 months of hire by passing the NFCC’s exams and maintain certification requirements via Professional Development Units.
• Educate the credit granting industry, community stakeholders, the private business sector, and the general public through outreach regarding CCCS in order to maintain good client/creditor relationships and community awareness.
• Adhere to agency policies and procedures while contributing suggestions for improvement from own experience.

Requirements:

• AA degree or minimum two years experience in personal credit, collections, business, consumer affairs, or other related fields.
• Excellent verbal and written communication.
• Proficiency in budgeting, money management, housing, and principles of personal finance.
• Demonstrated skill in organization, time management, good judgment, and common sense.
• Computer literate and able to learn a proprietary Windows-based financial counseling software program.
• Self-motivated and willing to constantly learn and improve.
• Professional attitude and appearance.
• Above average attendance performance.
• Bilingual in Spanish/English strongly preferred. 

Contact:

Email your resume with a subject line “Resume for Counselor Position” to cccsoc@cccsoc.org.

Classification:  Full-Time Salaried, Non-Exempt

Position Summary:

Coordinates all aspects of the Housing Counseling Program, including counseling, training, grants and reimbursements, maintaining currency, improving quality, and outreach to clients, housing agencies and other interested parties.

Principal Duties and Responsibilities:

• Provide comprehensive housing and foreclosure prevention counseling under the HUD protocol, including maintaining the Work Plan and requirements under the current HUD and other housing grants.
• Counsel clients either face-to-face or by telephone regarding all available options, services, and assistance through community, city, county, state, and/or federal agencies as well as the private sector regarding alternatives to foreclosure, pre-purchase preparation, rental, etc.
• Train new housing counselors and provide training to maintain currency of ongoing counselors.
• Complete grant and reimbursement paperwork in a timely manner.
• Maintain training manuals and keep related paperwork and client forms updated.
• Stay abreast of new developments, regulations, programs, and trends in the housing sector including lending and foreclosure intervention.
• Conduct quality improvement review of housing counseling paperwork, maintaining thorough records of all client information as required for a HUD-approved housing counseling agency.
• Establish and enhance relationships with those in housing-related nonprofit community partner organizations, government agencies, and private entities to further the mission of the agency and provide a full complement of services, including organizations like the Orange County HomeOwnership Preservation Collaborative
• Maintain a willingness to utilize all resources available to increase and improve self-knowledge of all housing pre-purchase, rental, loss mitigation, and foreclosure-related issues.
• Maintain NFCC CCCC Counselor and Housing certifications as well as necessary other certifications as required by current regulations and funders, as well as remain qualified, up-to-date, and available to provide all types of credit counseling when needed, including performing of any regular Certified Counselor duties.
• Promote CCCS-OC in general and its housing programs in particular to maintain good client/creditor relationships and grow the program through community/government/private partnerships and general public awareness.
• Adhere to agency policies and procedures while contributing suggestions for improvement from own experience.

Supervision Exercised:

Assists Director of Counseling with management and evaluation of housing counseling staff.

Requirements:

• BS/BA degree or minimum two years’ experience in housing counseling
• Excellent verbal and written communication.
• Proficiency in housing, budgeting, money management, and principles of personal finance as well as HUD Handbook as necessary for the position.
• Demonstrated skill in organization, time management, good judgment, and interpersonal relations as the public face of the CCCS-OC housing program.
• Computer literate and able to learn a proprietary Windows-based financial counseling software program.
• Self-motivated and willing to constantly learn and improve.
• Professional attitude and appearance.
• Above average attendance performance.
• Bilingual in Spanish/English strongly preferred.

Contact:                

Natalie Lohrenz, Director of Counseling
Phone:  714-547-2227 ext 123
Fax:  714-245-1690
Email:  nlohrenz@cccsoc.org